Brennan Sorrell

Brennan Sorrell

IT support and networking, Louisville, Kentucky

I support the networks and point-of-sale systems behind a group of restaurant locations, working with Fortinet firewalls and switches, ISPs, and our managed service provider. I am studying for Network+ and looking to move into network and infrastructure work.

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Work

Oct 2025 to now

IT Service Desk Analyst

Manna, Inc., Louisville

  • Support the networks at our restaurant locations: Fortinet FortiGate firewalls, FortiSwitch switches, and ISP connections. I find what needs to change, like moving a device to a different VLAN, and submit it to the MSP that manages the Fortinet gear.
  • When a location loses internet, I walk the staff on site through troubleshooting over the phone, then work with the ISP or send a technician if it needs hands-on repair.
  • Keep the point-of-sale side healthy: registers, card readers, and the on-site server. I ship replacement cables and hardware so a location is never down for long.
  • Manage accounts, password resets, and permissions in Active Directory and Microsoft 365 for new hires and departures.
  • Part of a 7-person service desk that covers 24 hours a day. Imaging and deploying laptops, and tracking every incident in SysAid with notes the next tier can act on.
2019 to 2025

United Parcel Service

Louisville, three roles over six years

Aircraft Records Lead Administrative Associate

Mar 2025 to Oct 2025

  • Led the team that keeps aircraft maintenance records to FAA and EASA standards, and ran the audits that keep those records accurate.
  • Point of contact between engineering, outside vendors, and maintenance when records did not match. Trained every new associate on the systems and compliance rules.

Aircraft Records Administrative Associate II

Aug 2024 to Mar 2025

  • Audited maintenance records and tracked inspections, repairs, and component changes in the maintenance tracking system.

Dangerous Goods Processor

Aug 2019 to Aug 2024

  • Checked hazardous-materials shipments against safety regulations, flagged unsafe ones to other centers, and built Excel tools to speed up the process.

Education

University of Louisville

B.S.B.A. in Computer Information Systems, cybersecurity track, May 2024

Information security, network security, computer forensics, database design, software development, systems analysis and design, project management.

CompTIA Network+

Studying for it now.

Skills

Networking

Fortinet FortiGate and FortiSwitch, UniFi, VLANs, firewall rules, port forwarding, ISP troubleshooting, DNS, VPN

Systems

Proxmox VE, Debian Linux containers, Docker, Windows imaging and deployment

Identity and accounts

Active Directory, Microsoft 365, provisioning, permissions, onboarding and offboarding

Retail and support

POS registers, card readers, and on-site servers, SysAid, MSP and vendor coordination, multi-site remote support

Compliance

Audit work and regulated record-keeping under FAA and EASA

Code and data

C#, SQL, HTML, advanced Excel

Contact

I'm interested in network, infrastructure, and security roles around Louisville. The fastest way to reach me is email.